24 X7 managed IT services-
Achieve high availability and Security.
Focus on what matters for your business while we manage your applications and Cloud
Infrastructure. Our Managed IT Services are designed keeping the customer at the centre of what we do:
Improve Customer satisfaction and Adoption rate
Compliance with Industry Standards
Proactive 24X7 managed services support
Run a lean IT department, or no IT department at all
Optimize your IT costs by upto 40%
Avoid over provisioning with Pay –as go pricing
Improve agility – quickly scale or adjust IT as needed
Maintenance, security and regular service reports
Why you need Managed IT services?
Proactively manage and improve your IT infrastructure with our managed services. Let the numbers
speak for themselves: –
- Reduce upto 40% cloud costs
- Up to 99.99% availability of apps
- Negligible application issues
- 98% customer satisfaction score
- SLA Management
Ensure undisrupted innovation with DCM’s Managed IT Services
Data Center Services
Today’s Data Centre Infrastructure Management is a complex beast. Therefore, infrastructure solutions that assist with performance monitoring of your IT assets are crucial to reducing outages and increasing response times. Regardless of how big or small, remote
or centralized organization’s data centre operations are, they need visibility, control, and planning tools for efficient Data centre infrastructure management operations. Our Data center services can elevate your IT operations by ensuring 24*7 monitoring and management services around –
On Prem Data Center services
Cloud Data centre services
Hybrid DC services
Server Management
OS Management
Data Management
Network Management
IT security and Compliance management
Backup And Disaster recovery management
Application Monitoring
IT HelpDesk & DCO
DCM’s IT help desk services aim at resolving and preventing IT-related issues encountered by
company’s employees or customers and ensuring the overall stability of the IT
infrastructure. Our expert team of certified professional is available 24/7 to provide
lightning-quick response times and fast resolutions to any IT issue your business may face.
With our IT help desk services, you’ll benefit from a range of features that are designed to
streamline your IT operations and provide your end-users with the support they need to stay productive.
From remote help desk support and ticket management to onsite assistance and hardware installation, we offer comprehensive solutions that cover all your IT Support
needs. We ensure you get –
Server Management
Access to advance support tools and technologies
Reduced costs with scalable service desk
Increased employee productivity and reduced downtime
Application Performance Management
For complete visibility into the performance of your applications, you need holistic data such as Traces, Metrics, and Logs—that describes activity across your entire stack. But if you’re using multiple monitoring tools, your data can end up in silos, making it difficult to troubleshoot issues that affect your user experience. Our end to end application services will help you gain deep visibility into your applications to ensure uninterrupted performance. We use modern technologies and approaches that
ensures the optimized usage and track the nitigrities of your business applications.
Our End-to-end application monitoring services eliminates visibility gaps and unifies
insights across your frontend and backend monitoring in a single pane of glass. This
correlated application data helps in efficiently investigate performance problems like errors
and latency. With our services you get –
Real time Monitoring and code level visibility
Achieve a single source of truth
End to end Observability
Unparalleled insights into every layer of your application ecosystem
End User Services
Taking a people-oriented view to delivering IT services has resulted in major improvements
in service delivery and business impact. Our end user services encompass the complete
management of your IT workstations ranging from endpoint devices to onsite support to
managed services . The business benefits that can be realized and achieved by our
customers with a people first orientation include: improved productivity, simplifying the
management of the computing environment, and optimizing how people and their
applications utilize the infrastructure. Ensuring security, uptime, ease of use and fixing
problems before the user realizes it. Our end user services ensure
Client management
The provision, protection, maintenance and updating of PC and laptops is fragmented and often complex and time-consuming. Our Client Management Service simplifies this for you.
Mobile device management
We take over the central administration, configuration, backup and monitoring of mobile devices for your company, thus efficiently protecting sensitive data and increasing overall data security.
Onsite support services
Our onsite support assists you with all IT tasks that can not be done remotely. It installs and maintains hardware, swaps out broken devices, and is there to get computer workstations, printers, multifunction systems, and other IT peripherals up and running fast.
Managed Services – Technical Coverage
| Cloud Platform |  |  |  |  |  |
| Operating System |  |  |  |  | |
| Server and Storage | |  |  |  |  |
| Database |  | |  | | |
| Network and Security | |  |  |  |  |
| Virtualization |  |  | |||
| Hyper converged infrastructure |  |  | |||
| IT service management |  | |
servers on-prem, on cloud
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industries
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Dedicated NOCs
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professionals
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Why DCM Managed Services Partnership
Keep your IT infrastructure stable and scalable with our services . 30+ years in IT We can become
your trusted partner to monitor , troubleshoot and transform your IT infrastructure. We keep the
processes and costs transparent by documenting the service scope and SLA’s . As a managed
services partner we are One team for all your IT tasks. With our partnership you’ll get
- Guaranteed service levels
- Multiple Levels of Dedicated Account and Executive Support
- ISO 9001 and ISO 27001 certifications confirming robust quality management and information security approaches.
- Partnerships with Microsoft, AWS, Oracle, IBM, Automation Anywhere.
Related stories
Check out how a Large two wheeler Company achieved 99.9% uptime & dramatically cut costs with our auto-scaling DR solution
Helped a financial services company save over 80% in Capex and improve the RTO/RPO.
A renowned electrical equipment and white goods brand has grown its operations by 5.2
times while keeping the Data Center management costs constant.
Do these IT issues stress you out quite frequent?
- High infrastructure costs
- Frequent downtimes and application failures
- Infrastructure problems and instability
- Outdated technology and tools
- IT productivity issues
- Security and compliance issues
- IT Attrition and retention